What types of Hoya plants do you sell?

We specialize in a wide range of Hoya plants, offering both cuttings and rooted plants to suit the needs of beginners and experienced collectors alike. Our selection includes a variety of species, ensuring there's something for every Hoya enthusiast.

Will I receive the exact plant shown in the image?

The plants you receive may not be the exact ones shown in the images on our website. Each plant is unique, and while we ensure the quality and size match our standards, there may be natural variations in appearance.

What should I do if the plant I want is out of stock?

If your desired plant is currently out of stock, we encourage you to subscribe to our notification service. Simply click on the "Notify Me When Available" button on the product page, and enter your email. We will promptly inform you when the plant is available again, ensuring you don't miss out on your favorites.

What is the Box of the Month?

The Box of the Month is an exclusive offer that includes 10 mystery Hoya cuttings, 10 small pots, and a bag of coconut coir, perfect for getting started or expanding your collection. The availability day for purchasing this box will be announced on our Instagram page, @HoyaCuttings, so make sure to follow us for the latest updates!

How do you pack your plants for shipping?

We take great care in packing our plants and cuttings to ensure they arrive in excellent condition. Cuttings and plants are placed in plastic containers to maintain humidity and provide safe transportation.

What soil media do you recommend for Hoya plants?

We highly recommend using coconut coir as a soil media for Hoya plants. It's an excellent, sustainable option that provides great aeration and drainage, helping to promote healthy root growth.

Do you offer pots suitable for small Hoya plants?

Yes, we offer small pots that are ideal for small Hoya plants or starting cuttings. These pots are designed to accommodate the unique needs of Hoya plants, ensuring they have the perfect home to thrive in as they grow.

How can I stay updated on new arrivals and special offers?

The best way to stay informed about our new arrivals, special offers, and the availability of our Box of the Month is to follow our Instagram account, @HoyaCuttings. We regularly post updates, care tips, and exclusive announcements to our followers.

What is your shipping schedule?

Orders are shipped weekly.

Can I return or exchange my purchase if I change my mind?

We do not accept returns or exchanges at hoyacuttings.com. Once a purchase is made, it is final. We encourage our customers to consider their purchases carefully, especially since buying live plants involves certain risks.

What should I do if my plant arrives damaged?

If your plant arrives with significant damage to the foliage due to packaging or shipping mishaps, please contact us immediately at info@hoyacuttings.com. We ask that you inspect your order upon receipt and report any issues with the item being defective, damaged, or incorrect so we can address and rectify the situation promptly.

Are there any requirements for reporting damages or issues?

Yes, for all claims regarding damages or issues, we require photos or other forms of proof to be submitted within 24 hours of delivery. Unfortunately, claims without photo/video proof submitted within this timeframe will be rejected.

Can I get a refund for a damaged plant?

To qualify for a refund, please email us within 24 hours of receiving your package. We assess damage on a case-by-case basis, considering if the plant has suffered beyond minor cosmetic damage or leaf loss, which can be a common occurrence during shipping. Our decision to refund will depend on the extent of the damage.

What happens if my order is delayed, lost, or damaged by the carrier or due to extreme weather conditions?

We cannot offer refunds for orders that are delayed, lost, or damaged by the carrier or affected by extreme weather conditions. By placing an order, you acknowledge these risks and agree to these terms. We appreciate your understanding and support.

Are gift cards refundable?

Unfortunately, we cannot accept returns or offer refunds on gift card purchases. Please consider your gift card purchases carefully.

How does local pickup work for my order?

Once your order is placed, you'll receive a confirmation email from us. To arrange a date and time for local pickup, please reach out to us directly at info@hoyacuttings.com. We'll coordinate with you to make sure your pickup goes smoothly.

Can't find what you're looking for?

Drop us an email to share your concerns, and a member of our Customer Service team will respond to you promptly. Don't forget to mention your order number (should you have one) for a quicker resolution.

Please email us at info@hoyacuttings.com