We specialize in a wide range of Hoya plants, offering both cuttings and rooted plants to suit the needs of beginners and experienced collectors alike. Our selection includes a variety of species, ensuring there's something for every Hoya enthusiast.

The plants you receive may not be the exact ones shown in the images on our website. Each plant is unique, and while we ensure the quality and size match our standards, there may be natural variations in appearance.

Yes, we offer small pots that are ideal for small Hoya plants or starting cuttings. These pots are designed to accommodate the unique needs of Hoya plants, ensuring they have the perfect home to thrive in as they grow.

The best way to stay informed about our new arrivals, special offers, and the availability of our Box of the Month is to subscribe to our email list, check the News section, and follow our Instagram account, @HoyaCuttings. We regularly post updates and exclusive announcements to our followers.

We currently ship only within the USA, with regular shipping dates listed on our website. While we aim to ship every other week (Texas excluded), extreme weather—at the destination or on our end—may delay shipments to ensure the safety of the plants. Orders placed near a shipping date will be processed for the next available safe shipment.

We do not accept returns or exchanges at hoyacuttings.com. Once a purchase is made, it is final. We encourage our customers to consider their purchases carefully, especially since buying live plants involves certain risks.

If your plant arrives with significant damage to the foliage due to packaging or shipping mishaps, please contact us immediately at info@hoyacuttings.com. We ask that you inspect your order upon receipt and report any issues with the item being defective, damaged, or incorrect so we can address and rectify the situation promptly.

Yes, for all claims regarding damages or issues, we require photos or other forms of proof to be submitted within 24 hours of delivery. Unfortunately, claims without photo/video proof submitted within this timeframe will be rejected.

We may limit or refuse future claims from accounts with repeated claim history or inconsistent documentation.

Because we sell live plants, we do not accept returns or exchanges for change of mind, buyer’s remorse, or minor cosmetic imperfections. If your order arrives significantly damaged, incorrect, or with a serious issue, email us within 24 hours of delivery at info@hoyacuttings.com with clear photos or video of the plant, packaging, and shipping label. Approved issues are resolved case by case and may include a replacement, store credit, or refund, at our discretion. We reserve the right to deny claims that show normal shipping stress, minor leaf damage, delayed reporting, missing proof, incorrect shipping address, or conditions outside our control after delivery.

We may limit or refuse future claims from accounts with repeated claim history or inconsistent documentation.

If your order is delayed, lost, or arrives damaged, please contact us as soon as possible, and we will review the situation case by case. When appropriate, we will do our best to make it right, which may include a replacement, store credit, or refund.

If a customer requests shipment during unsafe weather against our recommendation, live arrival coverage does not apply.

We appreciate your patience, understanding, and support.

Yes, we combine shipping! We automatically combine shipping for multiple orders placed before the next shipping date. Overcharges are refunded based on the total shipping cost. No need to request it—if you'd prefer not to combine, leave a note with your order or email us at info@hoyacuttings.com

Absolutely! If you’d like to delay shipping, please let us know at info@hoyacuttings.com

Yes, you can add items to your order if requested before the shipping date. To do so, email us at info@hoyacuttings.com with your order number and the item you'd like to add. If it's still available, we'll send you an invoice. Please note that shipping adjustments may apply based on the number of items added. Orders with unpaid invoices will not be processed.

No, insulation and heat packs are included automatically at no extra cost if needed, based on the weather:

• Between 35F and 50°F: Insulation and heat pack included.
• Above 85°F: Insulation included.

Important Note: Heat packs do not work if the temperature drops below 32°F. In such cases, we strongly recommend delaying shipping until the weather improves to ensure your plants' safety. Please contact us if you’d like to hold your order due to extreme weather conditions.

1. Inspection & paperwork

As a licensed Texas nursery, we ship only after plants have been inspected. For all orders leaving Texas, Phytosanitary Certificates are issued before shipment. This usually takes place on Thursday of the week after Restock Day.

2. Packing & shipping

Once inspection and paperwork are complete, we begin preparing shipments. Orders are typically packed and shipped on Friday, Saturday, and Sunday.

3. Weather holds & special requests

We hold orders when weather conditions are not safe for live plants. When needed, we add insulation and a heat pack at no extra charge.

If you would like to delay your shipment or have a specific shipping day in mind, please contact us or leave a note with your order.

For FedEx Priority Overnight upgrades, a phone number is required.