We specialize in a wide range of Hoya plants, offering both cuttings and rooted plants to suit the needs of beginners and experienced collectors alike. Our selection includes a variety of species, ensuring there's something for every Hoya enthusiast.

The plants you receive may not be the exact ones shown in the images on our website. Each plant is unique, and while we ensure the quality and size match our standards, there may be natural variations in appearance.

Yes, we offer small pots that are ideal for small Hoya plants or starting cuttings. These pots are designed to accommodate the unique needs of Hoya plants, ensuring they have the perfect home to thrive in as they grow.

The best way to stay informed about our new arrivals, special offers, and the availability of our Box of the Month is to subscribe to our email list, check the News section, and follow our Instagram account, @HoyaCuttings. We regularly post updates and exclusive announcements to our followers.

We currently ship only within the USA, with regular shipping dates listed on our website. While we aim to ship every other week (Texas excluded), extreme weather—at the destination or on our end—may delay shipments to ensure the safety of the plants. Orders placed near a shipping date will be processed for the next available safe shipment.

We do not accept returns or exchanges at hoyacuttings.com. Once a purchase is made, it is final. We encourage our customers to consider their purchases carefully, especially since buying live plants involves certain risks.

Please inspect your plants as soon as they arrive. If you receive an incorrect plant or notice significant damage unrelated to temperature exposure, contact us at info@hoyacuttings.com on the day of delivery.

Include your order number and clear photos of the plant, packaging, and shipping label.

We review eligible issues individually and determine an appropriate resolution based on the circumstances.

Please note that cold or heat damage during transit is not eligible for a refund or replacement.

Yes. Any concerns regarding damaged, defective, or incorrect plants must be reported on the day of delivery.

Please provide your order number along with clear photographs or video documenting the issue, including the plant and its original packaging.

Claims submitted after the delivery date or without sufficient documentation may be denied.

We reserve the right to review repeated or inconsistent claims individually.

Because we sell live plants, all sales are final, and we do not accept returns or exchanges for changes of mind, minor cosmetic imperfections, or normal shipping stress.

If your order arrives with significant damage unrelated to temperature exposure, or if we have made an error in fulfilling your order, please contact us on the day of delivery.

We review eligible situations individually. Depending on the circumstances, an appropriate resolution may include a replacement, store credit, or refund.

HoyaCuttings.com does not provide refunds or replacements for cold or heat damage during transit, regardless of the shipping method selected.

We take great care in packaging every order, but unexpected shipping delays, carrier handling issues, and temperature fluctuations can occur.

If your package is delayed or lost, please contact us so we can help investigate the shipment and determine the available options.

If your order arrives with significant damage unrelated to temperature exposure, please report the issue on the day of delivery with clear photographic documentation.

Cold and heat damage during transit is not eligible for refunds or replacements, including when expedited or overnight shipping is selected.

We appreciate your understanding that some shipping conditions are beyond our control.

Yes, we combine shipping! We automatically combine shipping for multiple orders placed before the next shipping date. Overcharges are refunded based on the total shipping cost. No need to request it—if you'd prefer not to combine, leave a note with your order or email us at info@hoyacuttings.com

Absolutely! If you’d like to delay shipping, please let us know at info@hoyacuttings.com

Yes, you can add items to your order if requested before the shipping date. To do so, email us at info@hoyacuttings.com with your order number and the item you'd like to add. If it's still available, we'll send you an invoice. Please note that shipping adjustments may apply based on the number of items added. Orders with unpaid invoices will not be processed.

No. When appropriate, we provide insulation and heat packs at no additional charge.

We determine the necessary packaging based on expected weather conditions, shipping destination, and transit time.

Please understand that insulation and heat packs help reduce temperature-related risks but cannot guarantee protection from extreme heat or cold.

Our preferred shipping temperature range is 50°F–90°F. We strongly recommend postponing purchases when temperatures at your destination are outside this range.

Temperature-related damage during transit is not eligible for refunds or replacements.

1. Inspection & Documentation

As a licensed Texas nursery, we coordinate our shipping schedule with the required plant inspections and Phytosanitary Certificates for shipments outside Texas.

Orders placed by Wednesday at 8:00 PM Central Time are generally processed for shipment beginning Friday, Saturday and the following Monday, once the necessary documentation is obtained.

2. Packing & Shipping

We carefully inspect and package each order before shipment. When necessary, insulation and heat packs are included at no additional charge.

Shipping dates may vary depending on the order processing schedule, weather conditions, and inspection requirements.

3. Weather Holds & Special Requests

We reserve the right to delay or cancel plant shipments when weather conditions are considered unsafe.

If you have questions about your shipping date or would like to request a delay, please contact us at info@hoyacuttings.com.

Please review our Shipping Policy for complete information about shipping schedules, temperature restrictions, and weather-related risks.