We specialize in a wide range of Hoya plants, offering both cuttings and rooted plants to suit the needs of beginners and experienced collectors alike. Our selection includes a variety of species, ensuring there's something for every Hoya enthusiast.

The plants you receive may not be the exact ones shown in the images on our website. Each plant is unique, and while we ensure the quality and size match our standards, there may be natural variations in appearance.

The Box of the Month is an exclusive offer that includes 10 mystery Hoya cuttings, 10 small pots, and a bag of coconut coir (or tree fern), perfect for getting started or expanding your collection. The availability day for purchasing this box will be announced on our Instagram page, @HoyaCuttings, so make sure to follow us for the latest updates!

Yes, we offer small pots that are ideal for small Hoya plants or starting cuttings. These pots are designed to accommodate the unique needs of Hoya plants, ensuring they have the perfect home to thrive in as they grow.

The best way to stay informed about our new arrivals, special offers, and the availability of our Box of the Month is to subscribe to our email list and to follow our Instagram account, @HoyaCuttings. We regularly post updates and exclusive announcements to our followers.

We ship only within the USA. Orders are shipped twice a month, with specific shipping dates reflected on our website. This schedule allows us to ensure that every plant receives the care and attention it needs before being shipped to you.

We do not accept returns or exchanges at hoyacuttings.com. Once a purchase is made, it is final. We encourage our customers to consider their purchases carefully, especially since buying live plants involves certain risks.

If your plant arrives with significant damage to the foliage due to packaging or shipping mishaps, please contact us immediately at info@hoyacuttings.com. We ask that you inspect your order upon receipt and report any issues with the item being defective, damaged, or incorrect so we can address and rectify the situation promptly.

Yes, for all claims regarding damages or issues, we require photos or other forms of proof to be submitted within 24 hours of delivery. Unfortunately, claims without photo/video proof submitted within this timeframe will be rejected.

To qualify for a refund, please email us within 24 hours of receiving your package. We assess damage on a case-by-case basis, considering if the plant has suffered beyond minor cosmetic damage or leaf loss, which can be a common occurrence during shipping. Our decision to refund will depend on the extent of the damage.

We cannot offer refunds for orders that are delayed, lost, or damaged by the carrier or affected by extreme weather conditions. By placing an order, you acknowledge these risks and agree to these terms. We appreciate your understanding and support.

Yes, we combine shipping! We automatically combine shipping for multiple orders placed before the next shipping date. Overcharges are refunded based on the total shipping cost. No need to request it—if you'd prefer not to combine, leave a note with your order or email us at info@hoyacuttings.com

Absolutely! If you’d like to delay shipping, please let us know at info@hoyacuttings.com

Yes, you can add items to your order if requested before the shipping date. Email us at info@hoyacuttings.com with your order number and the item you’d like to add. If the item is still available, we’ll send you an invoice. Please note that orders with unpaid invoices will not be processed.

No, insulation and heat packs are included automatically at no extra cost if needed, based on the weather:

• Between 35F and 50°F: Insulation and heat pack included.
• Above 85°F: Insulation included.

Important Note: Heat packs do not work if the temperature drops below 32°F. In such cases, we strongly recommend delaying shipping until the weather improves to ensure your plants' safety. Please contact us if you’d like to hold your order due to extreme weather conditions.