Shipping (USA only)
Shipping Policy
We strive to ship orders regularly while ensuring the best possible care for your plants. Our shipping schedule is based on our Phytosanitary Certificate application process, which is required for all shipments outside of Texas.
Order Processing & Shipping Schedule
- Orders placed by Wednesday at 8 PM (CST) will be processed starting the following Monday after receiving the Phytosanitary Certificate.
- Orders placed after 8 PM on Wednesday will be processed on the second Monday following the order date.
- This schedule aligns with our inspection and Phytosanitary Certificate application timeline to comply with regulations.
Weather-Related Shipping Delays
We reserve the right to delay shipments if extreme temperatures (hot or cold) pose a risk to plant health, either at our location or the shipping destination.
- Customers may request shipment despite unfavorable weather, but we do not offer refunds or replacements for plants damaged due to extreme temperatures.
- Heat packs and insulation are added when necessary, but they do not guarantee plant safety if temperatures are too low.
Combined Orders & Multiple Shipments
We do combine orders to help customers save on shipping costs. However:
- If the number of plants in an order makes it unsafe or inconvenient to ship everything in one box, we may split the shipment into multiple packages.
- If a shipment requires additional boxes, we will determine the best way to send your order safely and efficiently.
By placing an order, you acknowledge and agree to these shipping policies. If you have any questions, feel free to reach out before placing your order.
Thank you for your support!
Policy Updates: We reserve the right to update or modify our policies at any time. Please review our terms periodically to stay informed of any changes.