Shipping Policy

At HoyaCuttings.com, we take great care in preparing and shipping every plant. Our goal is to deliver healthy, carefully packaged plants while minimizing the risks associated with transporting live plants.

Please review our shipping schedule and weather-related policies before placing your order.

Order Processing & Shipping Schedule

Our shipping schedule is coordinated with our plant inspection and Phytosanitary Certificate application process, which is required for plant shipments outside Texas.

Shipping dates may change due to inspection schedules, holidays, weather conditions, or other circumstances beyond our control.

We reserve the right to adjust shipping dates when necessary to protect the plants.

Weather Conditions & Temperature Damage

Shipping live plants involves unavoidable risks, particularly during periods of extreme heat or cold.

Our preferred shipping temperature range is 50°F–90°F. We strongly encourage customers to check their local weather forecast before ordering.

We carefully package every order and provide insulation and heat packs when appropriate, at no additional charge. However, these precautions cannot guarantee protection against temperature fluctuations or unexpected carrier delays.

Important: HoyaCuttings.com does not provide refunds or replacements for plants damaged by cold or heat during transit. This policy applies to all shipping methods, including expedited and overnight shipping, regardless of whether insulation or heat packs were included.

By placing an order, customers acknowledge the risks associated with shipping live plants.

Winter Plant Shipping

To minimize weather-related risks, plant availability and shipping may be restricted during colder months.

1. Shipping During Cooler Weather

When temperatures are between 40°F and 50°F, we may provide additional insulation and a 72-hour or 96-hour heat pack at no additional charge.

Please understand that heat packs and insulation only help reduce the risk of cold exposure. They do not provide guaranteed temperature protection throughout transit.

Cold damage is not eligible for a refund or replacement, even when expedited or overnight shipping is selected.

We may postpone or cancel plant shipments when temperatures are considered unsafe.

2. How We Evaluate Shipping Conditions

We review weather forecasts for:

• Our shipping location in Texas.

• Major carrier transit hubs when applicable.

• The destination ZIP code during the anticipated delivery window.

If temperatures or other shipping conditions present an unacceptable risk, we may delay or cancel the shipment.

3. Communication & Weather-Related Delays

If weather conditions change after an order has been placed, we will contact the customer when necessary.

Depending on the circumstances, we may:

• Hold the order until shipping conditions improve.

• Cancel the plant order and issue a refund for the canceled items.

Non-plant products may still ship according to their regular schedule.

We appreciate your understanding that these decisions are made with the plants' safety in mind.

Combined Orders & Multiple Shipments

We are happy to combine orders from the same customer whenever possible to help reduce shipping costs.

However:

• If the number or size of plants makes shipping everything in one box impractical or unsafe, we may divide the order into multiple packages.

• Additional packaging may be necessary to protect plants during transit.

• We will determine the most appropriate packaging and shipping arrangement for each order.

Customer Responsibility

Before placing an order, please:

• Review the shipping policies and expected processing schedule.

• Check the weather forecast at your delivery location.

• Ensure your shipping address is complete and accurate.

• Arrange to retrieve your package promptly upon delivery.

Packages left outdoors or exposed to unfavorable temperatures after delivery may experience additional damage.

Temperature-related damage during transit or after delivery is not eligible for refunds or replacements.

Policy Acknowledgment

By placing an order with HoyaCuttings.com, you acknowledge and agree to our shipping policies, including the risks associated with shipping live plants and our exclusion of refunds or replacements for temperature-related damage.

If you have questions or concerns about shipping conditions, please contact us before placing your order.

Thank you for your understanding and for trusting us with your plants!

Policy Updates: We reserve the right to update or modify our shipping policies at any time. Changes will apply to future orders, subject to applicable laws and existing purchase agreements. Please review our policies periodically for updates.