Refund Policy

Refunds & Replacements

Because we sell live plants, all plant sales are final. We do not accept returns or exchanges for changes of mind, minor cosmetic imperfections, or normal shipping stress.

We carefully inspect each plant before shipping and take extensive precautions to ensure that orders are packaged securely.

If you receive an incorrect plant or your order arrives with significant damage unrelated to temperature exposure, please contact us at info@hoyacuttings.com on the day of delivery.

Please include:

• Your order number.

• Clear photographs of the affected plant.

• Photographs of the original packaging and shipping label.

• A brief description of the issue.

We review eligible concerns individually. Depending on the circumstances, an appropriate resolution may include a replacement, store credit, or refund.

Temperature Damage: HoyaCuttings.com does not provide refunds or replacements for plants damaged by cold or heat during transit or after delivery, regardless of the shipping method selected, including expedited or overnight shipping.

Carrier delays, incorrect delivery addresses, and packages left outdoors may increase shipping risks. These situations will be reviewed according to the circumstances and applicable policies.

Nothing in this policy limits rights or remedies that cannot legally be excluded.