Refund policy

Return & Refund Policy

All live plant sales are final. Due to the nature of our products, we do not accept returns or exchanges for changes of mind, minor cosmetic imperfections, or normal shipping stress.

Every plant is carefully inspected and packaged before shipment. However, shipping live plants involves unavoidable risks.

Temperature Damage: HoyaCuttings.com does not provide refunds or replacements for plants damaged by cold or heat during transit or after delivery, including with expedited or overnight shipping.

Order Issues: If you receive an incorrect item or your order arrives with significant damage unrelated to temperature exposure, please email info@hoyacuttings.com on the day of delivery. Include your order number and clear photographs of the plant and original packaging. We review eligible concerns individually and determine an appropriate resolution.

Plant Care: We cannot guarantee successful rooting, continued growth, or plant survival after delivery, as these depend on conditions and care beyond our control.

Additional Charges: Customers are responsible for any applicable taxes, customs duties, or other charges associated with their orders.

Nothing in this policy limits rights or remedies that cannot legally be excluded.

For complete details, please review our Refund Policy and Shipping Policy.